Both Banyan Hill free e-letter and premium service subscribers receive articles, alerts and updates consistently via email.

These are the most common issues you’ll encounter, if you cannot find emails in your inbox:

  • Some emails are missing.
  • Emails have not arrived in your inbox since signing up.
  • Emails seemed to suddenly stop arriving.

If you are having any trouble finding Banyan Hill emails in your inbox, follow the instructions below. Find the email service that you use for the most accurate instructions.

And to ensure that you never miss a communication from us, please be sure to sign up for text alerts for the services you subscribe to and download the Banyan Hill app to receive push notifications every time we make an important trade recommendation.

All Banyan Hill emails, newsletters, trade alerts and stock advisories are sent from this email: info@mb.banyanhill.com. 

Gmail

First, let’s determine if your Banyan Hill emails have been archived, deleted, marked as spam or filtered somehow.

Emails are archived, deleted of marked as spam.

Emails might skip your inbox if they were accidentally archived, deleted or marked as spam.

Follow these steps to search all your emails, including those that aren’t in your inbox:

  1. Log into your Gmail account.
  2. In the search box, click the down arrow.

Gmail Image

  1. Click the All Mail drop down.

  1. Then select Mail & Spam & Trash.

  1. Enter some information that’s in the missing email. If you’re not sure about exact words or details, leave the fields blank.

  1. At the bottom of the box, click Search.
  2. Find the Banyan Hill email and click on it.
  3. At the top, click Not Spam.

Create a Whitelist Filter for info@mb.banyanhill.com.

  1. Click the cog icon in the top-right corner and then Settings.

  1. Click on Filters and then Create a new filter.

  1. Enter the domain (BanyanHill.com) of the email you want to whitelist in the from field OR enter info@mb.banyanhill.com.


  1. Click Create filter with this search.
  2. In the box headed “When a message arrives that matches this search,” select Never send it to spam.
  3. Click the Create filter button.

Recover Deleted Banyan Hill Emails

  1. On the left side of the page, scroll down, then click More and then Trash.


  1. Check the box next to any messages you want to move.
  2. Click Move to Move to Inbox.
  3. Choose where you want to move the message to.

You can also visit this Google support page for missing emails and the support page for deleted emails.

Yahoo!

To ensure that you continue to get your emails from Banyan Hill, please add our email address to your Yahoo address book. Yahoo has made it easier than ever to do this. Sign in to your account and do the following:

Add the address to your contacts.

Add info@mb.banyanhill.com to your Yahoo Mail Contacts. Yahoo will usually deliver emails from addresses that are in your contacts.

Create a filter for the address.

  1. Click settings on the top right and select More Settings.

  1. Click Filters and then Add.
  2. Enter a Filter Name.
  3. Be sure to select “from” when setting the rule.
  4. Enter the info@mb.banyanhill.com in the of the email you want to whitelist in the Sender field.
  5. Click Save.

Tips:

  • Do not enter email addresses in both the Sender and Recipient fields, as Yahoo Mail will only filter in emails that meet both criteria.
  • In both the Sender and Recipient fields, you can enter either a specific email address or an entire domain.
  • Create a new filter for each domain or email address you want to whitelist.

Hotmail

To ensure that you continue to get your emails from Banyan Hill, please add our email address to your Hotmail address book. Hotmail has made it easier than ever to do this. Sign in to your account and do the following:

Add the address to your contacts.

Add info@mb.banyanhill.com to your Hotmail Contacts. Hotmail will usually deliver emails from addresses that are in your Contacts.

Create a filter for the address.

  1. Click the cog icon in the top-right corner and then View all Outlook Settings.

  1. Under Junk, click Safe Senders.
  2. Enter info@mb.banyanhill.com.
  3. Press Enter.
  4. Click Save.

AOL

To ensure that you continue to get your emails from Banyan Hill, please add our email address to your AOL Address Book. AOL has made it easier than ever to do this. Sign in to your account and do the following:

Add the address to your contacts.

Add info@mb.banyanhill.com to your AOL Contacts. AOL will usually deliver emails from addresses that are in your Contacts.

Create a filter for the address.

  1. Click on the Options on the top right of your screen.

  1. Click Mail Settings from the drop down menu.

  1. Click Filter Settings and then click on Create Filter.

  1. Create a name for the filter (ex: Banyan Hill) and add info@mb.banyanhill.com to filter contains section.

  1. Click Save.

WHITELIST GREAT STUFF

Unsolicited, unwanted advertising emails, commonly known as “spam,” have become a big problem. It’s reached such proportions that most email services and internet service providers (ISPs) have put some sort of blocking or filtering system in place or begun relying on self-proclaimed blacklists to tell the good guys from the bad.

We applaud their intention to protect you from spam, but everyone agrees that the current systems for stopping spam are far from a perfect solution. They too often block emails that you’ve requested, but that fits somebody’s idea of what spam looks like.

The more responsible antispam companies and activists are working hard to cut down on these “false positives,” but in the meantime, you might unexpectedly find you’re not getting the emails you subscribed to.

As it happens, there’s something you can do to keep the emails you value from falling into the false positive trap. You can fight the blacklists with a “whitelist.” Whitelist every new subscription right at the start, before your delivery is interrupted.

Of course, every email system is different. Below are instructions for some of the more popular ones, including Gmail, Yahoo, Hotmail and AOL. If yours isn’t here, please contact your ISP’s customer service department for their instructions.

One thing you can do no matter what email system you’re using is add the address in the “From” line of The Great Stuff e-Letter to your address book. This address is info@mail.greatstufftoday.com.

Many popular email programs, including older versions of Outlook, Outlook Express, Eudora and Netscape Mail, don’t provide a convenient way for you to whitelist the folks you want to receive email from. If you’re using this sort of email system and you either aren’t getting email you value or want to make sure you continue to receive it in the future, you can do something about it.

Contact the customer service people or the postmaster at the company that provides your email or internet connection (your ISP). Explain to them what subscriptions are the emails you asked for (or paid for) and value. Ask them if they can whitelist the sender. (Unfortunately, some email systems don’t allow whitelisting.) If they do whitelist, they’ll probably ask you for some information about the publisher. Here’s what to tell them:

  • Sending address: If your ISP asks for the “sender” or “from” address, give them the address info@mb.banyanhill.com.
  • Domain: If your ISP needs to know the domain Banyan Hill is mailing from, try forwarding them one of our emails. The domain is in the “header” of every email. If that doesn’t work, you’ll have to contact the publisher to ask them what domain they’re sending from. There might be more than one, especially if you have multiple subscriptions.
  • IP address: If your ISP asks for the sending IP address, try forwarding them one of our emails. The “originating IP” is in the “header” of every email. If that doesn’t work, you’ll have to contact us to ask what IP address we’re sending from.

Thank you for whitelisting us.

If you no longer require investing advice and would like to opt out of further correspondence, please follow the directions to unsubscribe to our e-letters.

Still have questions for us? Visit the frequently asked questions page glossary for more answers to the most common customer-asked questions at Banyan Hill Publishing.